Refund & Cancellation Policy.
Last updated: 13 April 2026
1. Overview
This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for payments made through arjunraj.dev ("Website") for the professional engineering and consulting services ("Services") provided by Arjun Raj. All payments are processed through Razorpay and are subject to both this policy and Razorpay's applicable terms.
2. Nature of Services
Our Services are professional, custom-built digital solutions including web development, app development, AI & automation, system architecture, and security solutions. As these are bespoke digital services tailored to individual client requirements, they are not standardized products and are not eligible for automatic refunds under general consumer policies.
3. Refund Eligibility
Eligible for Refund
- Duplicate Payment: If you are charged more than once for the same service or order due to a technical error.
- Excess Payment: If the amount charged exceeds the agreed-upon amount in the engagement scope.
- Failed Transaction: If a payment is debited from your account but not confirmed by Razorpay (transaction failure).
- Non-Commencement: If we are unable to commence the agreed Services within 15 business days of receiving payment, without prior communication or an agreed revised timeline.
- Pre-Work Cancellation: If you cancel the engagement before any work has commenced on the project (see Section 4).
Not Eligible for Refund
- Payments made for Services that have been delivered or are in progress.
- Dissatisfaction with outcomes that were executed as per the agreed-upon scope and specifications.
- Payments where the Client has failed to provide necessary inputs, feedback, or approvals causing project delays.
- Change of mind after work has already commenced.
- Third-party costs, hosting fees, or external software purchases made on the Client's behalf.
4. Cancellation Terms
Either party may cancel an engagement by providing written notice via email. The following terms apply based on the stage of the engagement:
| Stage | Refund Amount | Conditions |
|---|---|---|
| Before work begins | Full refund of service amount | Request within 7 days of payment; platform fee (2%) is non-refundable |
| During discovery / planning | 75% of service amount | Deduction covers consultation and planning effort already invested |
| Active development (≤50%) | Pro-rated refund | Refund for undelivered milestones; completed work is non-refundable |
| Active development (>50%) | No refund | All completed work and Deliverables are handed over to the Client |
The 2% platform fee is non-refundable in all cases, as it covers payment processing and gateway charges.
5. How to Request a Refund
To request a refund, please send an email to arjunraj.developer@gmail.com with the following details:
- Your full name and email used during payment.
- Razorpay Order ID or Payment ID (from your receipt email).
- Amount paid and the date of payment.
- Reason for the refund or cancellation request.
We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days from the date of approval. The actual credit to your account depends on your bank/payment provider and may take an additional 5–7 business days.
6. Refund Processing
All refunds are processed through Razorpay to the original payment method used at the time of the transaction. We do not offer refunds via cash, cheque, or alternative payment methods.
Typical Refund Timelines
Timelines are indicative and depend on your bank or payment service provider. Razorpay initiates the refund promptly; settlement delays are at the bank's end.
7. Failed Transactions
If your payment was debited but the transaction was not confirmed as successful:
- In most cases, the amount is automatically reversed by Razorpay within 5–7 business days.
- If the auto-reversal does not occur, please contact us with the Payment ID and we will initiate the refund manually through Razorpay.
- You can also raise a dispute with Razorpay directly at razorpay.com/support.
8. Dispute Resolution
If you are unsatisfied with the refund decision or the outcome of a cancellation request, you may:
- Email us at arjunraj.developer@gmail.com to escalate the issue. We will review and respond within 7 business days.
- If unresolved, refer to the dispute resolution process outlined in our Terms & Conditions (Section 12 — Arbitration under the Arbitration and Conciliation Act, 1996).
9. Modifications to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Last updated" date. Clients with pending engagements or refund requests will be governed by the policy that was in effect at the time of their payment.
10. Contact
For refund or cancellation inquiries, please contact: